Terms & Conditions
Pine Green Valley & Glamping Park is a family park catering for self catering accommodation, touring caravans, trailer tents, campervans and motor caravans. Our guests’ enjoyment and safety is paramount and therefore we ask you to read the following Terms and Conditions before making your booking.
We reserve the right to ask guests who contravene these terms and conditions or, who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the park immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you
All bookings are accepted on the basis that you, the customer, agree to these terms and conditions. We also reserve the right to refuse any booking. Bookings can be made in the following ways:
By telephone on 01579 320183 using a credit/debit card
Online using our booking system on the website or
Through a third party booking system e.g. Pitch-up
The person who makes the booking is responsible for the booking and warrants that they are over 21 years of age and that the party will not exceed the numbers stated on the booking confirmation.
This contract is with Pine Green Valley. A contract exists as soon as we receive an initial booking payment. Our standard procedure is to then issue a confirmation, usually by e-mail and you should please check this carefully to see that it reflects your wishes. Please inform us of any discrepancy within 7 days.
If your holiday is due to start within 14 days of booking, a confirmation document may not be sent.
A deposit must be paid at the time of booking. This payment, which is treated as part payment of your holiday, is neither transferable nor refundable.
For touring and camping holidays:
The required deposit is 25% of the total
The balance of the price of your holiday must be paid at least 14 days before the start date, unless agreed differently by Pine Green Valley (NOTE: no reminder will be sent to you).
If the balance is not paid in time then we are entitled to cancel the holiday and retain your deposit.
Cancellation of the Holiday by you
We regret that in the event of cancellation, no refunds are made.
Change or Cancellation of the Holiday by us
If we are unable to provide the booked holiday and have had to cancel before the holiday is due to start, you are entitled to a full refund of the money you have paid. In circumstances beyond our control, or in the event of serious breakdown of services, other emergencies or withdrawal of your pitch from service, we reserve the right to offer you the opportunity to change the date booked, offer an alternative pitch if available or cancel and receive a full refund. No claims for compensation in respect of the above events can be accepted.
GENERAL SITE RULES
Holiday Behaviour Standards and Termination By making a booking with us you have entered a contract in which you undertake, on behalf of yourself and the people in your party (including children), to adopt the following standards of behaviour:
To act in a courteous and considerate manner towards us, our staff and other guests.
To supervise children properly so that they are not a nuisance or danger to themselves or others.
You further agree that you will not:
Commit any criminal offence at the Park or undertake any criminal activity
Commit any acts of vandalism or nuisance
Keep or carry any firearm or any other weapon at the Park
Use any unlawful drugs
Create any undue noise or disturbance
Carry on any trade or business while on the Park.
We reserve the right to refuse old or unclean caravans from staying on site
We may not accept caravans with a European door configuration due to pitch license restrictions. Please call us in advance as we may refuse entry if a suitable pitch is unavailable
Quiet hours are from 10.30pm until 7.00am. Please respect your fellow guests and keep noise to an absolute minimum. We reserve the right to refuse admission to the park and all facilities, to refuse any booking or terminate any holiday, or to remove any persons and property that in our opinion are not suitable to use the park.
Health and Safety
We take the wellbeing and safety of our guests very seriously and we ask that you comply with the following:
All vehicles must conform to the Road Traffic Act and have current tax, MOT and insurance.
We may refuse caravans and motorhomes over 20 years old.
Guests are not allowed to bring lorries or other commercial vehicles on to the park.
No recreational vehicles can be used on the park. This includes motorised scooters.
No mechanical or repair work is to be undertaken on the park.
Only 1 vehicle can be parked next to the pitch. All other vehicles including boats must be parked in the main parking area or by agreement with park staff, please do not park on vacant pitches as they may be booked out. Additional vehicle will incur a daily charge
Please make yourself aware of the nearest fire point.
We regret that the use of washing lines is prohibited. Should guests wish to use an airer, please ask the owners or wardens where these can be located.
As we are close to Bodmin Moor, we respect the dark sky status and as such all camp lights will be turned off from 11.00pm. We therefore advise guests bring a torch for dark hours if they want to use the toilet and site facilities. We cannot be responsible for accidents caused by poor light.
Our full Health and Safety Policy and Emergency Action Plan are available for inspection in Reception.
Dogs and other pets
If you bring your dog with you when you stay with us we ask that you:
Keep your dog on a short lead on the park at all times
Clean up after your dog
Do not leave your dog unattended on site at any time
Unfortunately we do not allow cats on site.
Pine Green Valley reserves the right to refuse certain breeds of dog that it deems inappropriate on a family site. These include, but are not restricted to; Mastiffs, Rottweilers, Dobermans, Pitbulls, Wolf hybrids, Rhodesian Ridgebacks, Dogo Argentino, Japanese Tosa, English Bull Terriers, 'bull type' breeds and Preso Canario. We may also refuse a large number of dogs for one booking
We reserve the right to require that the owner remove their dog, or any other pet, from the park if it is a nuisance or danger to other guests.
General Open fires are not permitted and ground level barbeques must be placed on a suitable platform to keep them off the grass. The use of generators is not permitted.
Cutting or damaging trees and other vegetation is strictly prohibited and the natural conditions are not to be disturbed. This includes tying ropes to, or driving nails into trees. Washing lines hung from trees are not permitted
Please note that should you wish to extend your stay beyond the booked dates there is no guarantee that the same pitch will be available.
It is regretted that no refunds can be given if guests depart prior to the end of the booked holiday, unless they do so as the result of the breach of some obligation on our part, which would justify cancelling the holiday. We cannot be held responsible for any adverse weather conditions during your stay with us.
During winter, low and mid seasons some facilities may not be open due to lack of demand and weather conditions, therefore we advise you to check what is open before booking.
The size of your unit, including any awnings, must be stipulated at the time of booking to ensure that the allocated pitch is large enough. Should you subsequently alter your requirements we cannot guarantee to provide an appropriately sized pitch.
Please advise us if you are likely to arrive later than 6.00pm. We do not accept entry to the park after 20.30 in the Summer months & 18.30 in the winter months. This is to safeguard yourself and our staff as trying to pitch up in the dark is dangerous and can disturb other guests.
If we have not heard from you within 24 hours of your expected arrival we reserve the right to re-let your pitch.
All pitches must be vacated by 12pm on the day of your departure otherwise a late stay fee may be charged. You are requested to arrive after 13.00 pm.
Latest arrival time is
- 8.30pm during peak season
- 6.30pm in mid season and low seasons
Every endeavour will be made to allocate guests the pitch of their choice, however, it must be clearly understood that acceptance of a booking is not conditional on the allocation of a particular pitch.
Your pitch number will be confirmed on arrival. If you are not satisfied with your pitch please inform the warden who will endeavour to accommodate your requests where possible.
Storage fees for all units must be paid in advance of siting the unit. All units must be accompanied by a valid insurance certificate and a set of spare keys. Fees must be paid promptly, otherwise we reserve the right to charge £3 per day temporary storage fees.
Please note any storage fees left unpaid after 12 months, the unit will be disposed of to recoup any losses incurred by us.
The information supplied at the time of booking may be stored on computer for administrative purposes.
Please note: For accommodation/holiday let terms and conditions, please go to our accommodation website
In line with the new GDPR (General Data Protection Regulations) that come into force on the 25th May 2018, please be aware that up to the time of your arrival, we may contact you via text message, Facebook messenger, email or telephone with the details you have provided.
The information we hold is your name, address, email and telephone number should you have provided these at the time of booking.
All information is kept securely and we are the only people that view this. We never share your data with any third parties.
Your details are then not viewed after your holiday has taken place.
If at any time you want us to delete your information, please let us know as this is your right, however for future bookings we may need this data to be able to confirm details and communicate with you regarding you
Under no circumstances will this information be provided to a third party. We may from time to time wish to send you news of special offers on our park. If you do not wish to receive any on-going communication from us please let us know when booking.
The prices listed include VAT at the standard rate.
The terms contained in this contract do not affect your statutory rights.
If you have a complaint about anything during your holiday please raise it with a member of our staff immediately. If you wish to pursue it following your departure please write to us within 28 days of your departure. However we do suggest that you try and complete a report about the complaint while you are on holiday.